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Terms & Conditions

Terms & Conditions

All FPV-POWER products are sold under the following 12 month warranty and disclaimer:

Please note that batteries are flammable and should be handled with care at all times.

We do not accept any responsibility for any damages as checks are the responsibility of the user and should be done prior to the products first use.

Failure to maintain our batteries as per the product instructions will result in a warranty claim being rejected on the grounds of misuse.

As our products need wiring and/or soldering, we do not accept any responsibility for any results due to wrong or improper connections and wiring.

The user is responsible for checking the suitability of the product for their intended use and is fully responsible for all risks and liabilities in connection with all products sold under the FPV-POWER brand. The user is also required to read all instruction manuals and must follow all manufacturers’ guidelines.

We will not accept any responsibility for any injury or damages that occur during the use of any of our products. It is the user’s full responsibility to ensure the safety of themselves, other persons and property when using our products.

Do not leave your battery flat for long term storage – The Battery Management System (BMS) will auto cut when the battery hits a safe low voltage. However, if left in this state for a prolonged period of time, you can permanently damage the cells.

Do not use to power items which draw more than the rated amperage. If unsure, contact us for more information.

Do not open or modify the battery pack in anyway – Opening the sealed case will immediately void your warranty.

Do not leave a charging battery unattended.

Do not charge on or near flammable objects.

Do not drop the battery pack – Batteries are fragile objects and any severe damage to the case such as cracks will void your warranty.

Do not leave the battery in the kayak during transport.

Do not submerge the battery more than 1 metre for longer than 1/2 an hour as per the IP67 rating.

Defective Items:
Should an item be found defective, please contact us first before shipping the item back to us. We require proof of purchase and reserve the right to allow the return of defected merchandise back from the customer at customer’s shipping expense. If we deem that the merchandise has been abused, misused or modified in any form, an exchange, replacement, or refund will not be processed.

Price & Terms:

Price, specification, and terms are subject to change without notice. We are not responsible for typography or photography errors. Shipping charges are non-refundable and the customer will be responsible for return shipping costs. We reserve the rights to refuse service to anyone.

Custom Orders:
Custom ordered products are made to order and cannot be refunded if cancelled.

Shipping & Delivery Terms:
Whilst all packages are pack adequately, FPV-Power will not be responsible for any lost or damaged parcels in transit by the freight companies.

It is the responsibility of the customer to ensure address and contact details are correct when placing an order.

Transport insurance can be provided at extra cost if requested. 

Transport Insurance Terms and Condition
A receiver signature on either a Proof of Delivery copy of the consignment-label, a sub-docket or an 'electronic signature' signifies the goods were delivered in full and not damaged in any way. If the goods are damaged the receiver must make a note stating this on the Proof of Delivery. If they have any doubts they MUST sign 'Pending Inspection' and cross out 'Accepting the goods in good order'. If a 'non-Receipted Delivery' service is chosen and goods are left at the delivery address by the delivery driver (due to a receiver being unavailable to sign for the goods), this will also deem the goods to be delivered in full and not damaged in any way.

We reserve the right to amend this policy without further notification(s).